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Returns Policy

30 Day Money-Back Guarantee

We want you to satisfied with every item that you purchase from us. If you are not satisfied with a full priced item you purchased, you may return any unused item within 30 days from the order date. Refunds will be made to the original form of payment, less a 10% fee to cover shipping and restocking.

We are only able to assist with orders placed on www.therutean.com.

To start a return, please contact us at returns@therutean.com.

Please note that refunds will only be issued via the original method of payment (minus shipping & handling). We do not accept returns from APO/FPO addresses.

You can always contact us for any return question at support@therutean.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Exceptions

Our return policy does not apply to all items. Below is a list of items that cannot be returned\exchanged and cannot be refunded.

  • Gift Cards
  • Apparel, gear and accessories
  • Subscription purchases (Unless your item arrived damaged)
  • Sale items
  • Items where a discount code has been applied
  • Samples
  • Shipping and handling costs