Subscription Program
Frequently Asked Questions
How Do I Start a Subscription?
Setting up a subscription for your favorite Rütean supplements is simple and hassle-free! When adding an item to your cart, just select the "Subscribe & Save" option along with your preferred delivery schedule. You can even tweak your subscription settings right from the cart during checkout.
To make things easier, we’ve included suggested delivery frequencies based on the product size and serving count—helping you stay consistent without running out. Ultimately, you’re in control of how often you want your orders delivered.
Why Choose a Subscription?
Rütean subscriptions are designed to be effortless and rewarding. Once activated, your orders will automatically process based on the schedule you’ve chosen. And the best part? You save money!
If a product is on sale at a greater discount than your subscription savings, don’t worry—we’ll always apply the better deal for you. Discounts don’t stack, but rest assured, you’ll always get the best available price.
Traveling or need to pause deliveries? No problem! You can easily adjust your subscription settings anytime through your account dashboard.
How Do I Manage My Subscription?
The beauty of Rütean’s subscription program is flexibility—you’re in charge! You can join or cancel at any time without penalties. Need to make changes? Simply log into your account and navigate to the "Subscription" section to manage your subscriptions. Here’s what you can do:
If you need assistance, our support team is here to help! Email us at support@therutean.com, and we’ll make sure everything runs smoothly.
How Will I Know My Order Is On Its Way?
You’ll receive an email confirmation every time an order processes, and your upcoming delivery dates are always visible in your subscription profile. Once your order ships, we’ll send another email with tracking information so you can follow it every step of the way—no surprises!
When Will I Be Charged?
Your payment will be processed automatically on the day your order is scheduled.
Subscription Terms and Conditions
These Subscription Terms and Conditions ("Terms") outline the agreement between you and Rütean LLC. regarding your subscription purchase. By subscribing, you agree to these Terms, along with our website’s Terms of Use and Privacy Policy, which are incorporated herein. Please review all applicable terms and policies on our website, as they may be updated periodically.
Subscription Benefits
When you subscribe to Rütean products, you’ll enjoy exclusive savings for recurring shipments. The savings apply to eligible items when selecting an auto-renewal frequency, as displayed on the product page and during checkout. Savings may vary during promotional events (e.g., seasonal sales), but subscriptions will always reflect the highest available savings for your order. Shipping fees, applicable taxes, and standard shipping rules apply.
Managing Your Subscription
Your subscription is designed for convenience and flexibility. You can modify or cancel it anytime through your account dashboard. If canceled within the first 25 days of your initial order, no additional shipments will be sent—simple as that! Should you wish to discontinue after subsequent orders have processed, unopened products can be returned for a refund within 60 days.
Additional Terms
Billing and Renewal
Subscription fees are clearly stated on the product page at the time of purchase. Taxes and shipping charges apply to all orders. Unless canceled prior to renewal, your subscription will automatically renew at the stated interval, and payment will be processed using the saved payment method on file.
If your payment method is declined, you’ll need to provide updated payment information promptly to avoid cancellation. Renewal dates can be viewed in your account dashboard under "Subscription Orders."
Changes to Terms
Rütean reserves the right to update these Terms at any time. Active subscribers will be notified via email of any changes that may affect their subscription plan.
Termination Policy
We may terminate subscriptions at our discretion without prior notice. If termination occurs after payment but before shipment, we’ll issue a refund for the applicable order. Refunds will not be provided in cases involving fraud, misuse of services, or violations of these Terms or applicable laws.
Returns
Returns for subscription orders follow our standard Returns & Refunds Policy. Unopened products can be returned within 60 days for a full refund.