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Help Center

General Questions

Is Rütean FDA approved?

Our formulas are produced in a facility that is registered and inspected by the FDA, adhering to the strict guidelines of FDA 21 CFR 11 and holding cGMP certification. This ensures that our manufacturing processes meet the FDA's standards for Good Manufacturing Practices, guaranteeing the highest level of quality and safety for our products. Before any production begins, we rigorously test all raw materials to confirm their purity and excellence. Furthermore, we conduct comprehensive analyses on every batch of our vitamins, providing certificates of analysis (COA) to verify the integrity and quality of our final products. This includes detailed testing for heavy metals, microbes, allergens, and other contaminants.

Moreover, we are committed to your health and safety by ensuring our products are devoid of harmful additives and GMO ingredients.

Are Rütean products non-GMO

Yes, all of our products are non-GMO. 

Are you certified Gluten Free?

At present, we are in the process of obtaining gluten-free certification. However, we can confidently confirm that all of our ingredients are already gluten-free.

How do I know if a supplement is good for me?

Every individual's needs are unique, and determining the right supplement for you depends on various factors. Our website offers a wealth of resources to help you learn more about our products and their potential benefits. Additionally, we have a specialized quiz designed to guide you toward supplements that are most likely to align with your health goals and lifestyle. Taking the quiz offers personalized recommendations making it easier for you to make an informed decision.

Can I take multiple types of supplements at the same time?

Our supplements are crafted from natural ingredients and are designed to be safely taken together. While we haven't conducted clinical tests to assess interactions with other medications or supplements, there are no known issues that should cause concern. However, we always recommend consulting your healthcare provider for personalized advice.

How do I store my Rütean's supplements?

Store in a cool, dry place to maintain optimal quality. Cold storage is not necessary during transit.

What is the shel life of Rütean's supplements?

Each bottle of our supplements comes with an expiration date printed on the bottom, indicating its effective shelf life. Our products are designed to maintain their potency and quality up to this date.

Account and Subscriptions

What are the benefits of subscribing ?

Subscribing to Rutean's dietary supplement subscription service comes with multiple benefits, such as up to 15% discount on your recurring order. As a subscriber, you will be the first to know about new products and special offers. Lastly, our subscription service offers flexibility, allowing you to edit, or cancel your subscription at any time.

When will my card be charged?

We will initiate the payment process 24 hours prior to your next order being slated for renewal, using your saved payment method. This seamless operation is designed to ensure that there are no interruptions to your subscription service.

We understand that your wellness journey is important, and our aim is to provide a hassle-free experience with the timely delivery of your selected products.

Can I cancel my subscription?

Yes, you can choose to cancel at any time. While we hate to see you go, you can cancel your subscription by logging into your account and following the steps below.

1. Log in to your account

To login to your account, go to therutean.com and select the icon login at the top right of the page, enter your email address and password, and click “Login”.

2. Go to your active subscriptions 

Below the welcome message select “Membership”.  Your active subscriptions will appear on this page. 

3. Go to “Edit” 

Select “Edit” next to the subscription you want to cancel. 

4. Select “Cancel Subscription”

Scroll down and select “Cancel Subscription” on the lower left side of the screen below the “Payment Method” section.

5. Tell us why you’re cancelling

Select the reason you’re cancelling. If you choose “Other reason” or “The product didn't work for me”, you have the option to provide more details on the next screen.  

6. Complete the cancellation process

Depending on your reason for cancelling, you may see other actions on this screen. To complete the cancellation of your subscription, select “Cancel My Subscription”.   

PS: You can skip a shipment or change your next charge date.

Can I pause/skip a delivery?

Yes. You can easily skip or pause a delivery by following the steps below. If you need to skip several deliveries you can find instructions.

1. Log in to your account

To login to your account, go to therutean.com and select the account login icon at the top right of the page (next to the cart icon), enter your email address and password, and click “Login”.

2. Go to “Subscriptions” 

Below the welcome message select “Membership” then select “Subscriptions”.

3. Go to “Edit” 

Select “Edit” next to the subscription you want to update.

4. Skip the upcoming delivery

Under "Your Subscription" select the “Skip Shipment” button. A box will appear confirming the date you are skipping, and your next shipment date. Once you verify the information click the "Skip" button. 

Can I apply a promotional code to my subscription order?

Additional discounts can't be applied to subscription orders.

Can I update my payment details on my order?

1. Log in to your account

To login to your account, go to therutean.com and select the login icon at the top right of the page, enter your email address and password, and click “Login”.

 2. Go to “Payment Methods” 

Below the welcome message select “Membership” then select “Payment Methods”.

 3. Update your information

To update your card on file, select “Add New Payment Method”, enter your billing details, and click the “Add New Payment Method” button.

Orders and Shipping

What is the cost of shipping?

U.S Shipping

  • Purchases over $40 ship free.
  • Purchases under $40 ship for $6.99

International Shipping (Canada and other countries)

  • On average, shipping rates are $7-$25 per shipment depending on country and number of products purchased. The total freight costs will be displayed during checkout based upon your items and their destination country.
  • International orders are not eligible for free shipping.
  • Any free shipping promotions that may be offered from time to time are limited to orders placed for orders shipping within the contiguous United States.
  • Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and fees levied by the destination country.
How do I get free shipping?

We are pleased to provide free shipping on orders over $40 to the contiguous U.S. Free shipping is automatically applied to orders that exceed $40 before taxes and after any discounts have been applied. Please note that online gift card values do not count toward the free shipping threshold.

How long will it take to get my orders?

Delivery times vary by location. Expect 2-3 business days for domestic orders and 7-16 days for overseas. You'll get a confirmation email with more details.

What is your return policy?
  • You have 60 days from the shipping date to return any unopened, unused product within the U.S.
  • Unfortunately, we cannot process refunds for orders shipped to locations outside the United States and its territories.
  • Customers are responsible for any additional customs or international tax fees.
Can I track my order?

Absolutely! You'll get tracking information via email once your order is on its way. You can also check your order status anytime in your account.

Additional Questions

I have more questions

please contact us at support@therutean.com